Duocom, founded in 1999, is a licensed telecom operator in the field of ICT and Telecom, with a focus on the business market. Our virtual PBX offering provides functionalities such as unlimited extensions, IVR, speed dialing, queues, voice mail, and call forwarding. Duocom has always had a stable and reliable network with a high level of service. The Duocom extension for Zoho Desk adds many functionalities to your help desk by allowing you to receive, make, and record phone calls.
Key Features:
Know who is calling by reviewing caller's information before answering a call
Create unlimited extensions and IVR systems for segmentation and routing callers to the most appropriate agents
Monitor who is calling, who is on the line, and which calls are being answered.
Set up call forwarding to your personal or business number and never miss a critical call again
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Hello,
I would recommend you to try Duocom for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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